Shipping

Shipping Locations

We currently ship to major cities and regions across Pakistan. Our delivery network is continuously expanding to reach more customers nationwide.

• Lahore, Karachi, Islamabad, Rawalpindi
• Faisalabad, Multan, Sialkot, Peshawar
• Gujranwala, Sargodha, Bahawalpur and other major cities
• Delivery to other areas available — contact us to confirm

Delivery Timeframe

We aim to process and dispatch all confirmed orders as quickly as possible. Delivery times may vary depending on your location, order type, and product availability.

• Standard orders delivered within 5 to 10 working days
• Custom or made-to-order furniture takes 15 to 25 working days
• Same-city deliveries may be completed sooner
• Estimated delivery date shared upon order confirmation

Packaging & Handling

Every order from Roots By Haq Interior is carefully packed using protective materials to prevent any damage during transit. We take full responsibility for the safe handling and packaging of your furniture and décor items.

• Secure and protective packaging for all items
• Fragile items wrapped with extra care
• Large furniture professionally packed before dispatch
• Items inspected before shipping for quality assurance

Shipping Charges

Shipping charges are calculated based on your delivery location, order size, and item weight. Final shipping costs will be confirmed at the time of order placement.

• Free delivery available on selected orders and promotions
• Charges vary based on city and order size
• No hidden fees — all charges confirmed before dispatch
• Contact us for a shipping quote on large or custom orders

Order Tracking

Once your order has been dispatched, our team will notify you with shipping details and tracking information. You can contact our support team at any time to get an update on your delivery status.

• Dispatch confirmation sent via WhatsApp or phone call
• Tracking details shared after order is shipped
• Customer support available for delivery status updates
• Estimated arrival date provided with every shipment

Important Information

• Delivery times may be affected during public holidays or peak seasons.
• Ensure your delivery address and contact number are correct at the time of ordering.
• Custom furniture orders are dispatched only after production is fully completed.
• Report any damaged item within 24 hours of delivery with photos for quick resolution.
• Roots By Haq Interior is not responsible for delays caused by courier partners.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If there is any issue with your delivered order, please contact our support team within 24 hours of delivery and we will resolve it promptly.

• Damaged items reported within 24 hours will be exchanged
• Wrong item delivered — full replacement will be arranged
• Custom-made orders are non-returnable unless damaged
• Contact our team for all return and exchange requests

Shipping Support

For any shipping-related questions, delivery updates, or special delivery requests, our customer support team is always ready to assist you. Reach out to us anytime via WhatsApp, phone call, or email.