Returns Policy

Eligibility for Returns

Not all items are eligible for return. To qualify for a return or exchange, your item must meet the following conditions. Please review these carefully before submitting a return request to our support team.

• Item must be reported within 24 hours of delivery
• Item must be in its original condition and packaging
• Item must not have been used, assembled, or modified
• Clear photographs of the item and packaging must be provided
• Proof of purchase or order number must be shared with our team

Non-Returnable Items

Certain items cannot be returned or exchanged due to the nature of the product or order. Please review the following list before placing your order to avoid any inconvenience.

• Custom-made or personalized furniture orders
• Items that have been assembled, used, or modified by the customer
• Items returned without original packaging or accessories
• Items not reported within 24 hours of delivery
• Sale or discounted items unless they arrive damaged or defective

Damaged or Defective Items

If your order arrives damaged, defective, or in poor condition, please contact our support team immediately within 24 hours of delivery. We will arrange a replacement or exchange at no additional cost to you once the damage has been verified.

• Report damaged items within 24 hours of delivery
• Provide clear photographs of the damage and packaging
• Our team will verify the damage before processing the request
• A replacement or exchange will be arranged free of charge
• Damaged items caused by misuse are not eligible for return

Wrong Item Delivered

In the unlikely event that you receive a wrong item, please contact our support team within 24 hours of delivery. We sincerely apologize for any such inconvenience and will arrange a full replacement of the correct item as quickly as possible.

• Report wrong item delivery within 24 hours of receiving
• Share your order number and photographs of the received item
• We will arrange collection and replacement at no extra cost
• Correct item will be dispatched after verification

Return Process

To initiate a return or exchange request, please follow the steps below. Our support team will guide you through the entire process
and ensure your request is handled quickly and professionally.

• Contact our support team via WhatsApp, phone, or email
• Share your order number and reason for return
• Provide clear photographs of the item and its condition
• Our team will review and respond within 24 to 48 hours
• Approved returns will be collected and replacement arranged

Refund Policy

Refunds are processed only after the returned item has been received, inspected, and approved by our team. Refunds will be issued using the same payment method used during the original purchase. Processing times may vary depending on your payment method.

• Refunds are issued only after item inspection and approval
• Refund processed via original payment method used
• Bank transfer refunds may take 5 to 7 working days
• Shipping charges are non-refundable once order is dispatched
• Partial refunds may apply in certain cases at our discretion

Exchange Policy

If you wish to exchange an item for a different product or variant, please contact our support team within 24 hours of delivery. Exchanges are subject to product availability and the condition of the returned item.

• Exchange requests must be made within 24 hours of delivery
• Item must be in original unused and unassembled condition
• Exchange is subject to availability of the requested product
• Any price difference will be charged or refunded accordingly
• Custom or personalized items cannot be exchanged

Cancellation Policy

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled. Custom or made-to-order furniture cannot be cancelled once production has begun. Please contact us as soon as possible if you wish to cancel.

• Orders can be cancelled before dispatch only
• Contact us immediately to request an order cancellation
• Custom furniture orders cannot be cancelled once production starts
• Cancelled orders will be refunded as per our refund policy
• Orders already shipped cannot be cancelled or stopped

Important Notes

• All return and exchange requests must be made within 24 hours of delivery.
• Items must be returned in original condition with all packaging intact.
• Roots By Haq Interior reserves the right to reject invalid return requests.
• Damage caused by customer misuse or negligence is not covered.
• Return shipping costs may apply depending on the nature of the request.

Contact Us

If you have any questions about our Return Policy or need assistance with a return, exchange, or refund request, please do not hesitate to contact our customer support team. We are available via WhatsApp, phone call, or email and will be happy to assist you with any concerns.