Terms of Use

General Terms

These terms apply to all visitors, customers, and users of the Roots By Haq Interior website and services. By using our website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian.

• Use of our website is subject to these terms and conditions
• We reserve the right to update these terms at any time
• Continued use of our website means acceptance of updated terms
• These terms apply to all products and services we offer

Product Information

We make every effort to display our products as accurately as possible on our website. However, actual product colors, textures,
and dimensions may slightly vary due to screen settings, photography lighting, or manufacturing differences.

• Product images are for illustration purposes only
• Colors and finishes may slightly vary from the displayed images
• Product dimensions are approximate and may have minor variations
• We reserve the right to modify product specifications without notice

Orders & Pricing

All orders placed through Roots By Haq Interior are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion. Prices are subject to change without prior notice.

• All prices are listed in Pakistani Rupees (PKR)
• Prices may change without prior notice
• Orders are confirmed only after payment verification
• We reserve the right to cancel orders in case of pricing errors
• Custom furniture orders cannot be cancelled once production begins

Payment Terms

Roots By Haq Interior currently accepts payments through Bank Transfer and Cash on Delivery. All transactions must be completed as per our payment policy. Any fraudulent or incorrect payment information may result in order cancellation.

• Payment must be completed as per our payment policy
• Bank transfer payments require order number as reference
• Cash on Delivery is available on selected locations and orders
• Custom orders may require full or partial advance payment
• Fraudulent payment attempts will result in immediate cancellation

Shipping & Delivery Terms

Roots By Haq Interior aims to deliver all orders within the estimated timeframe. However, delivery dates are estimates and may be affected by factors beyond our control such as courier delays, weather conditions, or public holidays.

• Delivery timeframes are estimates and not guaranteed dates
• We are not responsible for delays caused by courier partners
• Customers must provide accurate delivery address and contact details
• Risk of damage passes to the customer upon successful delivery
• Shipping charges are non-refundable once an order is dispatched

Returns & Refund Policy

We want every customer to be satisfied with their purchase. If you receive a damaged or incorrect item, please contact our support team within 24 hours of delivery with clear photographs. Returns and exchanges are subject to the following conditions.

• Damaged items must be reported within 24 hours of delivery
• Items must be in original condition and packaging for return
• Custom-made or personalized orders are non-returnable unless damaged
• Refunds are processed after inspection and approval of returned items
• Roots By Haq Interior reserves the right to reject invalid return requests

Intellectual Property

All content on the Roots By Haq Interior website including images, text, logos, product designs, and graphics are the intellectual property of Roots By Haq Interior. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

• All website content is owned by Roots By Haq Interior
• Content may not be copied or reproduced without written permission
• Product designs and images are protected under applicable laws
• Misuse of our content may result in legal action

User Responsibilities

As a user of our website and services, you agree to use our platform responsibly and in accordance with all applicable laws. Any misuse of our website or services may result in termination of access without prior notice.

• Do not use our website for any unlawful or harmful purpose
• Provide accurate and truthful information when placing orders
• Do not attempt to interfere with the functioning of our website
• Do not misuse or share our product content without permission

Limitation of Liability

Roots By Haq Interior shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the value of the product purchased by the customer.

• We are not liable for any indirect or consequential losses
• Our liability is limited to the value of the purchased product
• We are not responsible for third-party courier delays or damages
• Force majeure events are beyond our liability and control

Privacy Policy

Roots By Haq Interior respects your privacy and is committed to protecting your personal information. Any data collected during your use of our website or order process is used solely for order processing and customer communication purposes.

• Personal data is collected only for order processing purposes
• We do not sell or share your data with third parties
• Your contact details are used only for order and delivery updates
• We are committed to keeping your information safe and secure

Changes to Terms

Roots By Haq Interior reserves the right to update or modify these Terms of Use at any time without prior notice. It is the responsibility of the user to review these terms regularly. Continued use of our website after any changes constitutes acceptance of the updated terms.

• Terms may be updated at any time without prior notice
• Users are responsible for reviewing terms regularly
• Continued use of the website means acceptance of changes
• Major changes will be communicated via our website

Contact Us

If you have any questions, concerns, or queries regarding these Terms of Use, please feel free to contact our support team. We are always available to assist you via WhatsApp, phone call, or email.